Shipping & Refund Policy

Thank you for shopping at Marmoura Beauty. We are dedicated to providing premium, sustainable skincare with reliable delivery. Below are the official guidelines governing our shipping processes and refund systems.

🚚 Shipping Guidelines & Expectations
  • Domestic Shipping Only: We currently fulfill and ship orders exclusively to addresses within the United States.
  • Processing & Transit Time: Because we partner with premium domestic suppliers to ensure quality, our current delivery window is 3 to 8 business days.
  • Order Tracking: Once your order has been processed and leaves the fulfillment facility, an automated email containing your carrier tracking information will be sent directly to you.
  • Address Accuracy: Please verify your shipping address during checkout. Marmoura Beauty is not responsible for non-delivery or lost shipments resulting from incorrect addresses provided by the buyer.
📦 5-Day Damage & Defect Guarantee
We stand behind the premium organic products we curate. Because we offer fragile liquid apothecaries and cosmetics, we implement a strict 5-day damage notice policy:
  1. Inspection Window: You must inspect your package completely upon delivery.
  2. Filing a Claim: If your item arrives broken, leaking, defective, or physically damaged, you must notify us via email at operations@marmourabeauty.com within five (5) days of carrier delivery.
  3. Required Evidence: Please include your full order number, a brief description of the issue, and clear photo evidence showing the damaged item and packaging.
  4. Resolution: Verified claims submitted within the 5-day window will qualify for an immediate, complimentary replacement product or a full refund back to the original payment method.
🔄 Standard Return Guidelines
  • Hygiene & Safety Restrictions: Due to strict health, safety, and cosmetic sanitary regulations, we cannot accept returns or exchanges on skincare items that have been opened, unsealed, or altered after delivery.
  • Eligible Items: To be eligible for a standard return, your item must be completely unused, unopened, in its original manufacturer packaging, and in the exact same condition that you received it.
  • Return Shipping Costs: Unless an item qualifies under our 5-Day Damage Guarantee, customers are responsible for paying all return shipping costs. Shipping fees are non-refundable.
To initiate a return or damage claim, please reach out to our team at operations@marmourabeauty.com.